Responsibilities

• Led daily Scrum meetings and facilitated all Agile ceremonies for effective sprint execution.
• Managed a 6-member team, overseeing daily operations, incident queues, and problem resolution within SLA targets.
• Collected business inputs for incidents, created and managed problem tickets, and supported the team in resolving technical blockers.
• Monitored service performance and KPIs, and maintained detailed incident management reports for senior leadership.
• Conducted regular team training sessions on incident response protocols and encouraged timely status updates for visibility.
• Reviewed solution documents for changes, enhancements, and problem tickets.
• Engaged with senior management and stakeholders to gather feedback and identify areas for service improvement.
• Handled resource planning, cost estimation, and time forecasting for project requirements.
• Led Change Management efforts including CAB meetings, deployment planning, and rollback preparation.
• Communicated application downtime and deployment updates to users and third parties
• Implemented SIAM for IT projects to enhance service integration and delivery.
• Managed and led the Major Incident Management process, coordinating with stakeholders to ensure rapid resolution and root cause identification.
• Provided technical guidance and mentorship to the team to ensure consistent service delivery and SLA adherence.
• Participated in change management processes to ensure smooth transitions and minimize service disruptions.

• Tools/Technologies: Agile, Scrum, Kanban, JIRA, Confluence, SharePoint, ServiceNow, SolarWinds, AppDynamics, Splunk, MS Office

• Environment: Windows 2007

Responsibilities

• Conducted daily Scrum and stand-up calls with internal teams and clients, ensuring alignment and progress tracking.
• Gathered client requirements and maintained a well-prioritized product backlog.
• Supervised a 6-member team, delegating tasks and overseeing daily operations and SLA compliance.
• Facilitated all Agile ceremonies including Sprint Planning, Reviews, and Retrospectives with customers and teams.
• Managed Incident, Problem, and Change Management processes, ensuring timely resolution and minimal service disruption.
• Led major incident management efforts, coordinated across teams, and conducted post-incident reviews and root cause analysis.
• Handled IO Service Management and implemented SIAM for streamlined service integration.
• Planned resources, managed budgets, and maintained key incident documentation for senior management.
• Developed deployment runbooks and executed production changes with rollback strategies when required.

• Tools/Technologies: Agile, Scrum, Kanban, JIRA, Confluence, SharePoint, Lucid charts, Kimble, Slack, OpsGenie, SolarWinds, AppDynamics, Safari, Chrome, MS Office

• Environment: Monterey (macOS 12)

Lex Autolease – Fleet Management (UK)

The project encompasses a suite of applications designed to support various user groups within a vehicle leasing and management ecosystem. It includes three core applications:

1. LAI (Lease Application Interface) – Designed for Fleet Managers and Drivers.
   • Fleet Managers can create quotes and vehicle orders for drivers, access comprehensive driver and vehicle data, generate reports, and manage bookings.
   • Drivers can independently generate quotes and orders for vehicles and log mileage information.
2. LBS (Lease Broker System) – Targeted at Brokers and Dealers.
   • Brokers can create quotes and orders for drivers, access driver and vehicle data, and generate reports.
   • Dealers can manage vehicle orders and provide necessary updates to brokers.
   • Enables users to create vehicle quotes and orders, as well as access relevant reporting features.
3. LDP (Lease Driver Portal) – A dedicated portal for drivers to manage their leasing activities.

Additional applications include PASA, L4B, LAAdmin, and Connect, developed using Centura, supporting administrative and integration functionalities across the platform.

• Tools/Technologies: Visual Studio 2008/2010, SQL Server 2005, 2008, 2014, .NET 3.0/3.5, C#.Net, ASP.Net, ASP.NET MVC, .Net Architecture, WebApi,. NetCore, Visual SourceSafe, GitLab, MS Office, SSRS, Java Script, JQuery, Agile, Scrum, Selenium WebDriver, Azure devops, Service Now, Confluence, JIRA

• Environment: Windows 2007, Cloud, .NET 3.0/3.5, VS .NET 2008/2010

LLloyds Banking Group (UK)

IPS Modernization & Support

The IPS project involved the modernization, enhancement, and ongoing support of multiple legacy applications originally developed using outdated technologies such as MS Access and Visual Basic. The project progressed from the Knowledge Acquisition phase to a Business As Usual (BAU) support model. The primary responsibilities included migrating legacy systems to modern platforms, managing incident resolution, delivering enhancements, supporting deployments, and ensuring stability across integrated systems.

1. IPS Cluster – Payment: A suite of smaller, business-critical applications (including MOLES, TravelLink, ISB, SWD, SLD, and TI Swift), originally built using legacy technologies such as VB6.0, Clipper, DBase, MS Access 97, and Classic ASP on Windows XP.
   • Several applications were successfully migrated to modern technologies such as C#.NET, SQL Server 2005, MS Access 2010, and Windows 7
   • Responsibilities included DTP (Defined Technology Path) planning, modernization, issue resolution, and customer support.
2. Loans & Borrows: A legacy VB6.0 application migrated to modern web architecture using ASP.NET MVC 4, Entity Framework, jQuery, SSRS, and SQL Server 2008.
   • Involved in full-stack development, migration strategy, testing, and production deployment.
3. PBAM (Performance & Business Analytics Module):A dashboard application that consolidates data from multiple databases to provide both IT and business users with visual performance insights.
   • Focused on data integration, performance optimization, and usability enhancement.

• Tools/Technologies: VB6.0, MS Access, C#.Net, Sql Server, Agile, Scrum, Crystal Reports, MS Office, Sharepoint

• Environment: Windows XP

RACQ-Royal Automobiles Club of Queensland (Australia)

CAD & CARS Systems: This project involved supporting and enhancing multiple business-critical applications used by different user groups within RACQ for roadside assistance and member service management.

1. CAD (Computer Aided Dispatch) System: A centralized dispatch solution used to capture roadside assistance requests and allocate jobs to patrol teams and tow truck operators.
   • Utilized by multiple user groups, including the CCS team, Service Providers, Administrators, and Customer Support Personnel (CSPs).
   • The system comprises several integrated applications to streamline dispatch operations and service coordination.
2. CARS (Customer Assistance and Response System): A system used by the CCSD team to manage incidents covered under RACQ’s extended member benefits.
   • Key functionalities include claim creation, service tracking, docket entry, and account management.
3. Legal Database: An application designed to maintain legal records and their historical data, ensuring accurate and compliant data management.
4. RACQ Mobile App: A mobile application providing members with easy access to roadside assistance services and account management features.
   • Developed and supported the RACQ Mobile App, enabling members to request roadside assistance, manage memberships, and access real-time service updates.
   • Ensured seamless integration with backend systems, enhancing user experience and service efficiency for on-the-go support.

• Tools/Technologies: Visual Studio 2003/2005/2008/2010, Visual Basic 6.0, VC++, Web Services, Oracle 11.0, .NET framework 2.0/3.0/3.5, Vb.Net, .Net Architecture, Perforce, MS Office, Com Components, Agile, Scrum, Kanban, AzureDevops, Cloud, Service Now, Confluence, JIRA, SolarWinds, AppDynamics, Splunk, JAMS Client, FireScope, Sharepoint

• Environment: Windows 2007, Cloud, .NET 2.0/3.0/3.5, IIS, Message Queue, Windows Scheduler

United Airlines (USA)

Developed, enhanced, and supported IT applications related to Maintenance, Repair, and Overhaul (MRO) operations across United Airlines and legacy Continental Airlines systems.

Key applications included eSFR, WCB, SPECLoader, WCP, Illustration Migration, and Doc Extractor, supporting aircraft documentation and compliance workflows.

Implemented enhancements to the eSFR application, enabling efficient management of aircraft maintenance records and compliance documentation.

• Tools/Technologies: Visual Studio 2008/2010/2012, SQL Server 2005,2008, .NET 3.0/3.5/4.0, ORACLE, C#.Net, ASP.Net MVC4, Entity Framework, DFC, DFS, .Net Architecture, Microsoft Visio, UML, Documentum server, DocBase database, TFS, MS Office, MS Studio Unit Test, Agile, Scrum, JIRA

• Environment: Windows 7, Windows Server 2008, .NET 3.5/4.0, VS .NET 2008/2010/2012

Charles Schwab (India)

Developed and supported Schwab Intelligent Integration (SII), a CRM-centric integration hub that streamlines advisor workflows by centralizing access to client data, documents, tools, and portfolio insights.

Implemented WCF services to enable seamless data exchange between portfolio management systems, CRM platforms, and Schwab Advisor Center, enhancing client servicing and operational efficiency.

Key applications included SII, SII Admin, and SII Web, which provided a unified interface for advisors to manage client interactions and access critical information.

• Tools/Technologies: Visual Studio 2010, WCF, SQL Server 2005, .NET 3.0, PL/SQL, C#, ASP.net, Microsoft Visio, UML, TFS, MS Office, Microsoft Visual Studio Unit Test Project, SOA (Para soft) testing tool, Agile, Scrum, Lean, Kanban

• Environment: Windows 7, .NET 3.0, 4.0, VS .NET 2010, TFS

Responsibilities

• Led daily Scrum meetings, sprint planning, backlog grooming, and all Agile ceremonies with onshore/offshore teams.
• Managed a 6-member team, overseeing day-to-day operations, incident management, and production support.
• Coordinated with clients and stakeholders for incident resolution, change requests, and continuous service improvement.
• Ensured SLA compliance, monitored KPIs, and led major incident and problem management processes.
• Handled user access management, asset management, and disaster recovery planning and execution.
• Conducted post-incident reviews and technical trainings; reviewed and validated deployment plans and rollback strategies.
• Delivered enhancements and PenTest solutions, supporting application modernization and DTP initiatives.
• Prepared and maintained documentation, including solution designs, runbooks, integration flows, and technical manuals.
• Collaborated with cross-functional teams for UAT sign-off, change implementation, and SIAM deployment for IT projects.

PFM (India)

CD Application, Website Migration, Internal Application Command processor & Statement and Confirmation. Generate statements on the duration basis like daily, monthly. Statements are daily confirmed, Monthly summary and Monthly individual etc.

CoveoTool: Scan the document properties and save in DB, edit properties at file/folder level and update db., Import/export properties with excel sheet and apply properties to the document.

RFP: Web based application. Admin creates the RFP for clients, attaches questions, answers by the vendors who respond to the RFP. Based on the vendor's response Admin creates the scorecard for vendors and selects the highest scorer vendor for that RFP. In this application, there are separate home pages for Admin, Client or Vendor and Site members. Vendors can register themselves or by the Admin. Client and Site Member created by the Admin.

• Tools/Technologies: Visual Studio.NET, C#.Net, VB.Net, ASP.Net, Web Services, SQL server 2005, Crystal Report XI, Visual Source Safe, SVN, MS Office, Microsoft Visio, Waterfall

• Environment: Windows XP, .NET framework 2.0/3.0, Visual Studio .NET 2005, 2008

Responsibilities

• Analyzed requirements for various applications and translated them into functional solutions.
• Designed and developed user interfaces, performed coding, and conducted unit testing to ensure quality delivery.
• Designed and implemented web services for system integration and data exchange.
• Web service design and develop
• Created and managed dynamic reports using Crystal Reports to support business decision-making.

PCOutlook

Developed a supplementary application to manage additional information and activities not supported by Microsoft Outlook. Enhanced user productivity by extending Outlook’s capabilities with custom features tailored to organizational needs.

• Tools/Technologies: SQL Server 2000, MS Office, Visual Studio.NET, C#.Net, Waterfall

• Environment: Windows XP, .Net framework 2.0

Cheap Raffle Ticket Management

Developed a lottery-based online purchasing platform with features for product management, dynamic advertisements, and user data handling across customers, business associates, and support users. Integrated email notification services to keep users informed on purchases, promotions, and account activity.

• Tools/Technologies: SQL Server 2000, Visual Studio.NET, .NET Framework, C#.Net, Asp.Net, web Services, MS Office, Waterfall

• Environment: Windows XP, VS.NET 2003, .Net framework 1.1

HOM

Developed a 3-tier client-server ERP application to automate sales, purchase, production, and accounting processes for Hari Oil Mills (Shri Hari Industries), Bharatpur, Rajasthan. The system manages end-to-end mill operations, including transaction tracking and reporting for inventory, finance, and production workflows.

• Tools/Technologies: SQL Server 2000, Visual Studio.NET, VB.NET, Crystal Report XI, .NET Framework, MS Office, Waterfall

• Environment: Windows XP, VS.NET 2003, .Net framework 1.1

Product Management

Designed and developed a Product Management System to maintain and manage product information, with a primary focus on handling and organizing product images. Enabled efficient image storage, retrieval, and updates to support consistent product representation across platforms.

• Tools/Technologies: SQL Server 2000, Visual Studio.NET, VB.NET, Crystal Report XI, .NET Framework, MS Office, Waterfall

• Environment: Windows XP, VS.NET 2003, .Net framework 1.1

Responsibilities

• Designed and developed reports using Crystal Reports to support business operations and data analysis.
• Conducted requirement gathering, system analysis, and created detailed technical documentation.
• Led UI design, application development, coding, and unit testing to ensure high-quality deliverables.
• Performed bug fixing, application maintenance, and feature enhancements for existing systems.
• Designed and developed databases to support application functionality and performance.