About Me

I’m an experienced Technical Lead and Service Delivery Professional with over 18 years of expertise in building and supporting enterprise applications in BFSI and Airline domains.

I have experience in various programming languages and frameworks, and I enjoy working on challenging projects that allow me to grow and learn.

My core competencies include .NET Core, C#, Azure, Service Delivery(Incident, Problem, change Mgmt), DevOps, and team leadership. I’ve led cross-functional teams, delivered high-availability applications, and managed full SDLCs with Agile, Scrum, and ITIL practices.

Professional Summary

  • Over 18 years of experience in software development and service delivery, with a strong focus on the BFSI and Airlines domains.
  • 5+ years of expertise in Major Incident Management and IT Service Management (ITSM), ensuring rapid incident resolution and service restoration.
  • Proven ability to lead cross-functional teams during critical incidents while minimizing business impact and maintaining stakeholder confidence.
  • Hands-on experience across the ITIL lifecycle, including Incident, Problem, Change & Release, Access, Task, and Disaster Recovery (DR) management.
  • Adept in CI/CD pipelines, DevOps practices, and BAU support for enterprise-grade applications.
  • Skilled in conducting Root Cause Analysis (RCA) and implementing continuous improvement measures.
  • Experienced in SLA adherence, KPI monitoring, and creating performance reports for service quality tracking.
  • Strong communicator with experience in stakeholder management, client engagement, and leading review meetings with senior leadership.
  • Deep understanding of software design and development, including system architecture, technical documentation, and unit testing.
  • Proficient in team leadership, mentoring, and providing hands-on technical support across geographically dispersed teams.
  • Extensive experience in cost/time estimation, resource planning, and budget management for technology initiatives.
  • Expertise in authoring and reviewing BRDs, SRS, and technical documentation, including UML and process flow diagrams.
  • Strong background in database design and development, including SQL queries, stored procedures, functions, and packages.
  • Proficient in developing and deploying Web Services, WCF, and implementing applications across Dev to Production environments.
  • Experienced in Agile, Scrum, and Waterfall methodologies, and tools such as JIRA, ServiceNow, OpsGenie, and Axis.
  • Well-versed in code review, solution validation, and Go/No-Go decision-making for production releases.
  • Hands-on experience with cloud deployments, Windows schedulers, JAMS client, and on-call / third-party support coordination.
  • Strong analytical mindset with a commitment to continuous learning, process optimization, and technical excellence.
  • Known for being a quick learner, excellent team player, and a calm performer under tight deadlines and high-pressure environments.

Technical Skills

Project & Service Management methodologies Agile/Scrum, ITIL, DevOps, SIAM, Incident/Change/Release Mgmt, Lean, Waterfall
Configuration Management Tools Visual SourceSafe, TFS, SVN-Tortoise, Subversion, Perforce, GitLab, GitHub
Language/ Script C#, VB.net, UML, .Net Architecture, Java Script, jQuery, CSS, HTML, XML, Centura, VB6.0, Com Component, HTML Help, SQL, PL/SQL, JavaScript, React, Redux
Tools & Technologies Git, JIRA, ServiceNow, AXIS, JAMS Client, Wiki-Confluence, Share point, Kimble, Slack, SolarWinds, AppDynamics, Splunk, OpsGenie, Fire scope, Ms Office, Microsoft Visio, Microsoft Word, Microsoft Excel, Lucid Charts, Safari, Chrome, Firefox, IE
Dot Net Frameworks .Net Framework 1.1/2.0/3.0/3.5/4.0, Visual Studio.Net 2003/2005/2008/2010/2012
Databases Oracle, MySQL, MS SQL Server 2000-2014, Pl/SQL, MS-Access, DocBase
Web development ASP.Net, WCF, Web Services, ASP.NET MVC, ASP.NET MVC4, Entity Framework, .Net Core, Web Api
Environment Monterey (macOS 12), Windows 2007, Windows 2008, Windows XP, IIS, Message Queue, Windows Scheduler, Cloud Server
Testing Tools SOA (Para Soft) Testing Tool, Visual Studio Unit Test Project, Selenium WebDriver
Reporting Business Object Crystal Report XI, SSRS 2008
Cloud Platforms AWS, Azure
Documentum DFS, DFC, Documentum Server

Certifications

  • ITIL V4 Foundation in Service Management: View ITIL
  • Certified Scrum Master (CSM): View CSM
  • Certified in Microsoft Azure Fundamentals: View Azure
  • Microsoft Certified Technology Specialist (.Net Framework 3.5, ASP.Net Applications): View MCSTS
  • Microsoft Certified Professional: View MCP

Education

  • Master of Business Administration, PGDBA- Finance Management, 07/2013 Symbiosis Centre for Distance Learning - Pune, India

    Specialisation in Finance Management with 59.4 %

  • Bachelor of Engineering, Computer Science, 06/2005 R.I.E.T. Jaipur (Rajasthan University) - Jaipur, India

    Specialization in Computer Science with 74.2%

Languages

  • English (Fluent)
  • Hindi (Fluent)

Interests

  • Open Source Contribution
  • Blogging about Technology
  • Mentoring and Coaching
  • Exploring New Technologies